e-commerce & inhouse sales staff

2 weeks ago

Manila, National Capital Region, Philippines CLC Marketing Ventures Corporation Full time

DUTIES & RESPONSIBILITIES:

  • Addressing queries, managing order and ensuring a seamless online shopping experience
  • Manage and update product listing on E-commerce platforms, ensuring accurate and appealing product information, images and pricing
  • Facilitate the end-to-end order processing from placement to fulfillment, managing inventory levels and coordinating with logistics partners for timely deliveries
  • Navigate and leverage various E-commerce platforms, staying updated on platform features and updates to maximize the effectiveness of online storefronts
  • Conduct market research to identify industry trends, analyze competitor strategies and provide insights to guide decision-making and maintain a competitive edge.
  • Collaborate with the marketing team to implement and monitor E-commerce focused marketing campaigns, promotions and advertisements.
  • Build and nurture relationships with E-commerce customers through personalized communication and feedback management.
  • Ensure the accuracy and quality of product information, images and customer-facing content, contributing to a positive user experience and minimizing returns or customer dissatisfaction.
  • Sends updates to in-house accounts on new items, promo offerings and other sales & marketing related support.
  • Prepares and sends quotations to in-house accounts, including new customers.
  • Serves as the point person for all online sales activity including but not limited to collection, inventory, order cancellations, repairs and refunds, etc.
  • Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

JOB QUALIFICATIONS:

  • Bachelor's degree in Marketing, Business Administration or related field
  • With at least 1-2 years of related work experience
  • Knowledgeable regarding marketing, E-Commerce and sales operations
  • With experience in handling Lazada, Tiktok, Shopee and other e-commerce aggregations
  • With computer and marketing skills
  • Advanced Microsoft Office skills
  • Customer service skills
  • Knows time management, resilience, adaptable, passionate and customer-focused
  • Professional, efficient and analytical mindset
  • Ability to read trends and cycles
  • Ability to work independently and manage multiple projects simultaneously
  • Organized, detail-oriented, with strong analytical and problem-solving skills
  • Good interpersonal and communication skills
  • Can work under pressure
  • Active and can
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