Senior Service Desk Systems Administrator
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BlueAlly in the Philippines is seeking an experienced Service Desk Engineer to act as the primary escalation resource for Level 1 incidents and tickets. The role covers advanced troubleshooting across enterprise applications, identity, endpoint, and network domains, with Tier 2 support for server and virtualization environments.
You will mentor Level 1 staff, coordinate with vendors, and ensure timely resolution within defined SLAs, while maintaining thorough documentation and cross‑team