Senior Service Desk Systems Administrator

5 days ago

Cebu City, Central Visayas, Philippines BlueAlly Remote Full-time ₱600,000 - ₱900,000 Contract

BlueAlly in the Philippines is seeking an experienced Service Desk Engineer to act as the primary escalation resource for Level 1 incidents and tickets. The role covers advanced troubleshooting across enterprise applications, identity, endpoint, and network domains, with Tier 2 support for server and virtualization environments.

You will mentor Level 1 staff, coordinate with vendors, and ensure timely resolution within defined SLAs, while maintaining thorough documentation and cross‑team