Call Center Agent

1 day ago

Marikina, Metro Manila, Philippines Work-1 Manpower Recruitment Services Full-time ₱279,000 - ₱391,000 Contract

On-site - Marikina No Exp Required Diploma Full-time

Job Description

Professional Development

Job Training, Professional Development

Description

  • Provide exceptional customer service by answering incoming calls and resolving inquiries efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Follow call scripts and guidelines to ensure consistent quality of service.
  • Identify and escape issues to the appropriate departments as necessary.
  • Participate in training sessions to improve product knowledge and customer service skills.

Requirements

  • Job Title: Call Center Agent
  • Job Function: Customer Service and Support
  • Responsibilities and Duties: Ability to handle high call volumes with professionalism and patience.
  • Working Conditions: Flexibility to work various shifts, including evenings and weekends.
  • Qualities and Traits: Excellent communication skills, both verbal and written, with a strong customer-focused mindset.
  • Qualities and Traits: Ability to multitask and work in a fast-paced environment.
  • Qualities and Traits: Strong problem-solving skills with a positive attitude.

Working Location

2nd Floor of the Bluewave Strip Mall, Sumulong Hwy, Marikina, 1800 Metro Manila, Philippines