Call Center Agent
1 day ago
Marikina, Metro Manila, Philippines
Work-1 Manpower Recruitment Services
Full-time
₱279,000 - ₱391,000 Contract
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On-site - Marikina No Exp Required Diploma Full-time
Job Description
Professional Development
Job Training, Professional Development
Description
- Provide exceptional customer service by answering incoming calls and resolving inquiries efficiently.
- Maintain accurate records of customer interactions and transactions.
- Follow call scripts and guidelines to ensure consistent quality of service.
- Identify and escape issues to the appropriate departments as necessary.
- Participate in training sessions to improve product knowledge and customer service skills.
Requirements
- Job Title: Call Center Agent
- Job Function: Customer Service and Support
- Responsibilities and Duties: Ability to handle high call volumes with professionalism and patience.
- Working Conditions: Flexibility to work various shifts, including evenings and weekends.
- Qualities and Traits: Excellent communication skills, both verbal and written, with a strong customer-focused mindset.
- Qualities and Traits: Ability to multitask and work in a fast-paced environment.
- Qualities and Traits: Strong problem-solving skills with a positive attitude.
Working Location
2nd Floor of the Bluewave Strip Mall, Sumulong Hwy, Marikina, 1800 Metro Manila, Philippines