Customer Success Specialist
3 weeks ago
Angeles City, Philippines | Posted on 09/03/2024
Position Overview: A Customer Success Specialist (Contract) in the real estate/property sector plays a pivotal role in ensuring a smooth and efficient contract exchange and settlement process. This position requires a strong understanding of the Australian property market, legal processes, and exceptional customer service skills.
Key Responsibilities:
- Contract Exchange Coordination: Facilitate the contract exchange process, ensuring all necessary documents are prepared and submitted on time.
- Settlement Process Management: Coordinate and oversee the settlement process, working closely with solicitors, buyers, and sellers to ensure a timely and successful completion.
- Contract Process Acceleration: Identify opportunities to streamline and expedite the contract process, minimizing delays and ensuring a positive customer experience.
- Customer Meeting Attendance: Attend all customer meetings related to the contract, providing expert guidance and addressing any concerns or questions.
- Post-EOI Support: Manage all stages of the contract process after the Expression of Interest (EOI) is collected, providing ongoing support and assistance.
- Legal Assistance: Collaborate with Australian legal firms, specifically in property conveyancing, to ensure compliance with legal requirements and address any legal issues that may arise.
- Market Expertise: Demonstrate a deep understanding of the Australian property market, including trends, regulations, and best practices.
- Customer Focus: Prioritize customer satisfaction by providing exceptional service, building strong relationships, and addressing customer needs promptly.
- Effective Communication: Communicate clearly and effectively with all stakeholders, including customers, solicitors, and internal team members.
Required Skills and Experience:
- Strong understanding of the Australian property market and legal processes
- Experience working with Australian legal firms, particularly in property conveyancing
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to build and maintain strong customer relationships
- Problem-solving and negotiation skills
- Proficiency in relevant software applications (e.g., property management systems)
Competitive compensation package
Opportunity to work in a dynamic and fast-paced industry
Potential for long-term employment
If you are a highly motivated and customer-focused individual with experience in the real estate/property sector, consider applying for this Customer Success Specialist (Contract) position.
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