Client Operations Support Associate
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Job Description:
Discover your 100% YOU with MicroSourcing
Position: Client Operations Support Associate
Work setup & shift: Night shift and WFH
- Metro Manila, Philippines
- Full-Time
- Remote
- 31,000-40,000 PHP / Month
Why join MicroSourcing?
You’ll Have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
- Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
- Supports a specified group of CAMs (2‑3) and specific portfolio of accounts.
- Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities.
- Partner with CAM on administrative tasks such as processing community wide mailers with SouthData.
- Manage follow-up, and closing work order tickets.
- Weekly follow up on all standard work orders with Service Providers, note accounts on progress and close out if completed.
- Receive, process and manage 4041 Forms and all other address change requests.
- Review open compliance items to follow-up and ensure completion is notated.
- Prepare Architectural Review Applications (ARC) for evaluation by association Board of Directors and/or Committee(s).
- Process approval/denial of ARC applications, send to homeowners, and file accordingly.
What You Need:
- Bachelor’s degree in Accountancy, Finance, Business Administration, or a related field.
- 3+ years of relevant experience in accounting or bookkeeping (fresh graduates may be considered).
- Proficiency in MS Excel and accounting software: MYOB, Quickbooks, Xero.
- Familiarity with Australian tax regulations and financial reporting standards will be advantageous.
- Strong attention to detail and high level of accuracy.
- Good organizational and time‑management skills.
- Ability to work independently and as part of a team.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU is more than a slogan – it is our way of life. We embrace diversity of race, gender, ethnicity, ability, and background, and we provide space for everyone to thrive.
For more information, visit https://www.microsourcing.com/.
- Terms & conditions apply
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