Guest Services Associate

2 days ago

Manila, Metro Manila, Philippines InterContinental Hotels Group Remote Full-time ₱290,000 - ₱424,000 Contract
  • Welcoming guests as they arrive and checking them into their rooms
  • Answering phone calls and responding to guest inquiries
  • Handling guest complaints and resolving issues in a timely and professional manner
  • Processing payments and maintaining accurate guest records
  • Assisting guests with luggage and other requests
  • Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
  • Maintaining a clean and organized front desk area
  • Providing information about hotel amenities, local attractions, and restaurants
  • Upselling hotel services and amenities to guests
  • Ensuring guest satisfaction throughout their stay