Call Center Representative
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
The Call Center Representative serves as the primary point of contact for customers, providing exceptional service and support by handling inquiries, resolving issues, and offering solutions. This role requires strong communication, problem-solving skills, and a customer-focused approach to maintain satisfaction and loyalty.
Key Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with inquiries, complaints, and product or service‑related issues.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot problems and elevate complex issues to the appropriate department.
- Document customer interactions and update account information in the CRM system.
- Meet or exceed performance targets, including response time, customer satisfaction, and call resolution rates.
- Follow call scripts, company guidelines, and compliance standards.
- Conduct follow‑ups to ensure customer satisfaction and issue resolution.
Qualifications:
- High school diploma or equivalent (Bachelor’s degree preferred in some cases).
- Proven experience in customer service or call center roles is an advantage.
- Excellent verbal and written communication skills.
- Strong problem‑solving and active listening abilities.
- Proficient in using computers, CRM tools, and call center software.
- Ability to work in a fast‑paced environment and handle high call volumes.
- Multitasking and organizational skills.
- Flexibility to work in shifts, including weekends and holidays if required.
-
Call Center Representative
11 hours ago
iloilo city, western visayas, Philippines EXL Service Phillipines Full-timeThe Call Center Representative serves as the primary point of contact for customers, providing exceptional service and support by handling inquiries, resolving issues, and offering solutions. This role requires strong communication, problem-solving skills, and a customer-focused approach to maintain satisfaction and loyalty. Key Responsibilities: Handle...
-
Call Center Representative
5 hours ago
cebu city, central visayas, Philippines Moder Solutions Full-timeBilling Account Representative ₱25,000 SIGN-ON BONUS | 1-DAY HIRING PROCESS | WALK-IN MON–SAT, 10AM–5PM Location: 1Nito Tower, Archbishop Reyes Avenue, Cebu City Walk-In Schedule: Monday to Saturday, 10:00 AM – 5:00 PM Join a Team That Empowers Financial Organizations to Lead the Future We are a team of industry experts passionate about...
-
Call Center Representative
11 hours ago
cebu city, central visayas, Philippines TalentBuzz Recruitment Agency Full-timeDescription Handle inbound and outbound calls in a professional manner. Resolve customer inquiries and provide accurate information. Maintain records of customer interactions and transactions. Collaborate with team members to improve customer service processes. Meet and exceed performance targets and KPIs. Requirements Educational...
-
Call Center Representative
12 hours ago
cebu city, central visayas, Philippines Lexie Full-timeOn-site - Cebu 5-10 Yrs Exp High/Senior High School Full-time Job Description Government Mandated Benefits Insurance Health & Wellness HMO Handle inbound and outbound calls to assist customers with inquiries. Provide accurate information regarding products and services. Resolve customer complaints and issues efficiently. Maintain records of customer...
-
Call Center Representative
15 hours ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full-time ₱223,200 - ₱279,000 ContractOn-site - Cebu No Exp Required High/Senior High School Full-timeJob DescriptionCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call...
-
Call Center Representative
3 days ago
Iloilo City, Western Visayas, Philippines Neksjob Philippines Full-time ₱223,200 - ₱279,000 ContractResponsibilitiesWe're looking for an enthusiastic and personable Call Center Agent to become the face of our support team. In this role, you'll be the go-to person for customer questions and concerns addressing inquiries, troubleshooting problems, and offering assistance through phone.Job RequirementsGood verbal communication skills and active listening...
-
Call Center Representative
2 days ago
Cebu City, Central Visayas, Philippines Caldwell Communications Consultancy Philippines Full-time ₱284,356 - ₱340,603 ContractOverviewCaldwell Communications Consultancy Philippines — On-site in Cebu.Position: Customer Service Representative / Call Center Representative. Location: Cebu City, Onsite. Employment type: Full-time. Education: High School / Senior High School required (College level or graduate is a plus).Job DescriptionWe are looking for Customer Service...
-
Call Center Representative
2 days ago
Cebu City, Central Visayas, Philippines stack sourcinggg Remote Full-time ₱223,000 - ₱335,000 ContractHiring: Chat and Email Support | 90% Non-Voice Complete our 100% Virtual Recruitment Process today.We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.Why You Should ApplyPrimarily Non-Voice: 90% of tasks...
-
Call Center Representative
2 days ago
Cebu City, Central Visayas, Philippines the Philippine operation centre Full-time ₱223,200 - ₱279,000 ContractCall Center Representative Salary: ₱20‑25K per month. Location: On‑site – Cebu, Philippine Operations Center Global Solutions, Inc., Cebu, Philippines. Full‑time. Fresh Graduate/Student Diploma required. Job Description Helps customers with questions and concerns about products or services through chat support. Responsibilities Assist customers...
-
Call Center Representative
4 days ago
Cebu City, Central Visayas, Philippines Synlink Recruitment Outsourcing Co. Inc. Full-time ₱223,200 - ₱334,800 ContractResponsibilitiesProvide exceptional customer service via phone in a fast-paced environment.Handle inquiries, complaints, and support requests with professionalism.Maintain accurate records of customer interactions and transactions.Collaborate with team members to resolve customer issues effectively.Adhere to company policies and procedures to ensure a...