Spa & Fitness Supervisor

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Spa & Fitness Supervisor supports the Director of Spa & Wellness in delivering exceptional wellness experiences that exceed guest expectations in line with Mandarin Oriental's Legendary Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards. This role is responsible for supervising the daily operations of the Spa Reception, Retail, Fitness Centre, Swimming Pool, and wellness facilities, ensuring operational excellence, guest satisfaction, safety compliance, colleague engagement, and revenue generation. The Spa & Fitness Supervisor serves as the operational lead for the department and supports the Director of Spa & Wellness in achieving departmental objectives.

Key Responsibilities

Operational Excellence

• Support the Director of Spa & Wellness in implementing and maintaining LQE, MOQA, and Spa & Wellness standards across all guest touchpoints.
• Oversee the daily operation of Spa Reception, Retail, Fitness Centre, Swimming Pool, and wellness facilities.
• Monitor guest satisfaction and service quality, proactively addressing guest feedback, concerns, and special requests.
• Conduct daily departmental briefings and communicate operational priorities, promotions, wellness initiatives, and service standards.
• Ensure all Spa & Wellness facilities are maintained in a clean, safe, and operationally ready condition at all times.
• Coordinate closely with Housekeeping, Engineering, Security, and other hotel departments to ensure seamless operations.
• Ensure compliance with health, safety, hygiene, and emergency procedures.
• Maintain effective communication across all Spa & Wellness functions.

Fitness & Pool Operations

• Supervise Fitness Instructors, Lifeguards, Pool Attendants, Spa Attendants, and Spa Concierge colleagues.
• Ensure Fitness Centre and Pool facilities operate in accordance with established safety and operational standards.
• Monitor facility utilization, equipment condition, cleanliness, and guest satisfaction.
• Support the delivery of fitness programs, wellness activities, and recreational initiatives.
• Ensure all fitness and pool equipment is properly maintained and operational.
• Conduct routine inspections and follow up on maintenance requirements.

Spa Reception & Retail Operations

• Oversee reservation, reception, cashiering, and retail functions to ensure efficient daily operations.
• Ensure guest bookings, billing procedures, and operational records are managed accurately.
• Support retail performance through merchandising, stock control, and service excellence.
• Monitor inventory levels of retail products, guest amenities, and operational supplies.
• Ensure reception and guest areas consistently meet Mandarin Oriental presentation standards.

Sales and Revenue Generation

• Oversee reservation, reception, cashiering, and retail functions to ensure efficient daily operations.
• Ensure guest bookings, billing procedures, and operational records are managed accurately.
• Support retail performance through merchandising, stock control, and service excellence.
• Monitor inventory levels of retail products, guest amenities, and operational supplies.
• Ensure reception and guest areas consistently meet Mandarin Oriental presentation standards.

Administrative and Periodic Duties

• Oversee reservation, reception, cas