IT Infrastructure

The IT Infrastructure & Operations Lead is responsible for the strategic planning, implementation, security, availability, and continuous improvement of the organization's technology infrastructure across corporate offices, operational sites, retail locations, warehouses, and expansion facilities.

This role oversees day-to-day infrastructure support, enterprise networking, cloud platforms, cybersecurity, vendor management, IT asset governance, and multi-site technology deployments. The position ensures reliable, secure, and scalable infrastructure services that support business growth, site readiness, and operational continuity.

Key Responsibilities & Essential Functions

1. Infrastructure Operations & Multi-Site Support

• Lead day-to-day IT infrastructure operations across all corporate and field locations.
• Manage infrastructure-related incidents, service requests, and technical escalations, ensuring strict SLA adherence.
• Guarantee high availability across local networks, servers, internet services, and business-critical systems.
• Conduct periodic infrastructure audits, health checks, and service quality reviews.

2. New Site Deployment & Facility Expansion

• Lead IT infrastructure planning, procurement, and site deployment for new branch/store openings, facility relocations, and site renovations.
• Define and deploy site technology standards, including:
• Local networks, routers, and firewalls
• Internet connectivity & redundancy (ISPs)
• Structured cabling systems
• Wi-Fi access infrastructure
• Point-of-Sale (POS) and peripheral hardware
• Security, access control, and endpoint hardware
• Coordinate with Construction, Facilities, Operations, and external contractors to ensure complete IT readiness before go-live.

3. Network & Cybersecurity Management

• Administer enterprise network infrastructure, including LAN/WAN, Wi-Fi networks, VPN access, and firewall policies.
• Implement and enforce cybersecurity policies, endpoint security solutions, multi-factor authentication, and vulnerability management processes.
• Monitor security events, coordinate threat remediation, and maintain compliance with corporate security standards.
• Manage cloud infrastructure environments (e.g., AWS, Azure) and associated compute, database, and storage services.
• Monitor cloud performance, resource utilization, system availability, and security compliance.
• Implement cloud governance, automated backups, disaster recovery protocols, and cost-optimization strategies.
• Maintain a centralized lifecycle inventory of all IT assets (laptops, desktops, POS systems, networking gear, peripherals, servers, and cloud resources).
• Conduct periodic hardware inventory audits, managing asset lifecycles from procurement to retirement.
• Manage relationships with Internet Service Providers (ISPs), cloud vendors, hardware suppliers, and outsourced IT service providers.
• Lead vendor contract negotiations, service level agreements (SLAs), and performance evaluations.

6. Risk Management, Governance & Reporting

• Maintain risk registers, vulnerability assessments, and infrastructure health documentation.
• Lead business continuity planning (BCP) and annual disaster recovery (DR) testing exercises.
• Prepare and present infrastructure performance reports, SLA metrics, system availability dashboards, and cloud utilization reports to executive leadership.

Key Deliverables & Performance Indicators (KPIs)

Key Metric / Area

Target / Objective

Infrastructure & Cloud Availability

99.9% Uptime across critical systems

Critical Incident & Ticket SLA Compliance

New Site / Expansion IT Readiness

100% Operational readiness prior to opening

IT Asset Inventory Accuracy

99% Precision on periodic audits

95% Performance compliance

Disaster Recovery & Risk Mitigation

Qualifications & Competencies

Education & Experience

• Education: Bachelor’s Degree in Infor