Secured Loans Liaison Officer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Secured Loans Liaison Officer Position Summary

The Secured Loans Liaison Officer manages secured lending referrals from qualification through settlement. The role acts as the central contact for sales teams, clients and lending partners, handling assessment, due diligence, indicative offers and application coordination.

Key Responsibilities

• Referral Qualification and Pipeline Management
• Initial Due Diligence for Company ABN Holders
• Indicative Offers and Client Communication
• Lender Relationship Management
• Loan Coordination
• Internal Collaboration
• Reporting and Administration

Skills and Experience

• Experience in secured lending, mortgage processing, loan coordination or financial services
• Knowledge of ABNs, ACNs, property security, equity and LVR concepts
• Ability to review financial records and prepare assessment summaries
• Strong numerical, communication and stakeholder management skills
• Experience with CRM systems, Microsoft Office and Google Workspace
• Strong attention to detail and confidentiality management

Key Performance Indicators

• Timeliness of referral qualification and lender endorsement
• Accuracy of due diligence, indicative offers and submissions
• Timely follow-up and communication
• Pipeline progression, approvals and settlements
• Accuracy of CRM records and reporting
• Compliance with approved processes and confidentiality requirements

Primary Objective

Progress suitable secured lending opportunities efficiently from referral to settlement through qualification, due diligence, indicative offers and accurate coordination with lending partners.

Join the A-Team and experience the A-Life

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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