Workforce Forecasting
1 day ago
Western Visayas, Philippines
TSA Group
Full-time
₱391,000 - ₱614,000
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TSA Group is seeking a Workforce Analyst to forecast call volume, AHT, and staffing needs and to produce analyses that support operations. You will collaborate with the Workforce Planner to build rosters, generate reports, and communicate insights to improve efficiency.
Ideal candidates have at least two years in contact centre WFM, strong Excel skills, and a proactive, data-driven mindset to drive continuous improvement and excellent customer service.
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