Customer Service Agent
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Responsibilities:
1.Handle basic customer service inquiries related to orders, returns, and general concerns.
2.Assist with general support tasks as needed.
3.Manage assigned customer cases until resolution.
4.Address customer concerns using a customer-first approach and when necessary.
Qualifications:
1. Experience in Customer Service is an advantage.
2.Strong written English communication skills, strong data entry skills.
3.Detail-oriented and organized. Ability to follow processes and meet deadline.
4. Ability to work in a fast-paced environment.
5. Willingness to work rotating shifts and holidays.