CRM Campaigns Officer

1 week ago

Manila, National Capital Region, Philippines Security Bank Corporation Full time

The Campaign Officer is expected to understand, load, and manage comprehensive Sales/Marketing campaigns in the CRM system. He/She shall lead all campaign-related initiatives in coordination with internal business units and the vendor. Furthermore, the Officer is set to identify campaign-related process enhancements to be implemented in-system and prioritize based on urgency and complexity.

How you'll contribute

  • Work closely with the stakeholders to understand their campaigns, business requirements and translate it into the campaigns process in the CRM system, which includes functional analysis with other platform/systems such as Exponea.

  • Balance business needs with system limitations using a deep understanding of the system grounded by a business perspective to offer realistic, feasible and time-bound solutions to stakeholders.

  • Work closely with Brand, Lifecycle, Digital Marketing teams to develop and manage campaigns across CRM and Exponea.

  • Work closely with the Service Operations Department (Product Owner) for any enhancement that would require Technical related enhancements such as integrations, jobs, etc.

  • Conduct regular checks on system use using the power of reporting and results-driven data analysis to identify key points for process improvements.

  • Manage the internal cascade of the enhancement to CRM Service Operations and Frontline Business Partner Team.

  • Work closely with the Frontline Business Partner Team to provide content recommendations and review the enhancement related training materials.

  • Should have general knowledge on all CRM Modules such as Customer 360, Leads Module and Service Module with full focus on the RBS segment's leads/sales management processes in the system.

What we're looking for

  • Years of Work Experience: 3 – 5 years experience.

  • Educational Attainment: Bachelor's Degree.

  • Required Course: Computer Science/Information Technology, Industrial, Computer Engineer, Telecommunication, Mathematics/Statistics, Business Studies/Administration/Management/Marketing, Economics, Finance/Accountancy/Banking, Human Resource Management.

  • Required Certification/Professional License (if applicable): Any CRM Certification is a plus.

  • Field of Specialization: CRM (Sales, Customer Service, Marketing), Banking and Finance, IT-Software Development, IT-Network/SysDB Admin, Actuarial/Statistics, Logistic/Supply Chain, Process Design & Control, E-commerce, Marketing/Business Development.

  • Other Skills: Knowledge of basic bank processes, bank system integrations/interconnectivities in CRM System; Effective communication skills; Intermediate Excel, Powerpoint, Visio and MS Project skills; openness to data driven analysis; good work ethic/diligent; able to communicate effectively with all sorts of people (a team player); keen to details. Should be able to drive process improvements across business units and CRM Marketing/Campaigns Module.

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

#J-18808-Ljbffr

  • CRM Campaign Manager

    2 weeks ago

    Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    About eClerx PhilippineseClerx Philippines is a leading provider of business process management solutions. We are looking for a skilled CRM Marketing Specialist to join our team and contribute to our success.Key Responsibilities:Develop and implement effective CRM marketing strategies to drive customer engagement and retention.Analyze data and provide...

  • CRM Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    We are seeking a highly motivated and data-driven CRM and Loyalty Specialist to develop, implement and optimize customer relationship management (CRM) strategies and loyalty programs. This role will focus on enhancing customer engagement, retention, and lifetime value through personalized marketing campaigns and data analytics. The role will also support...

  • CRM Marketing Specialist

    1 week ago

    Manila, National Capital Region, Philippines Security Bank Corporation Full time

    About the RoleWe are looking for a highly skilled Sales Campaigns Strategist to join our team at Security Bank Corporation. In this role, you will be responsible for developing and implementing sales/marketing campaigns in our CRM system.You will work closely with stakeholders to understand their business requirements and translate them into campaign...

  • Digital Campaign Coordinator

    2 days ago

    Manila, National Capital Region, Philippines MHNSF Pty Ltd Full time

    Email Marketing Specialist Job SummaryWe are seeking a highly skilled Email Marketing Specialist to join our team at MHNSF Pty Ltd. As an Email Marketing Specialist, you will be responsible for developing and executing innovative email strategies that drive business growth and enhance our email communication strategies.ResponsibilitiesManage and update the...

  • CRM and Loyalty Strategist

    4 days ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    Key ResponsibilitiesDevelop, implement, and manage CRM & loyalty campaigns to drive customer engagement and retention.Analyze customer data to segment audiences and personalize marketing efforts.Conduct A/B testing of campaigns to determine incremental revenue uplift of efforts.Monitor and optimize automated email, SMS, and push notification campaigns.The...

  • CRM Marketing Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    Position Summary:We are looking for an experienced CRM Marketing Specialist to lead our email, SMS, and direct mailchannels. You will be responsible for creating cohesive and optimized programs to maximize campaign andcustomer retention performance, designing and implementing strategies for personalization, segmentation,A/B testing and data analysis. This...

  • CRM Marketing Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    Position Summary:We are looking for an experienced CRM Marketing Specialist to lead our email, SMS, and direct mail channels. You will be responsible for creating cohesive and optimized programs to maximize campaign and customer retention performance, designing and implementing strategies for personalization, segmentation, A/B testing, and data analysis....

  • Data-Driven CRM Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    We are seeking a highly motivated and data-driven specialist to develop, implement and optimize customer relationship management (CRM) strategies and loyalty programs. This role will focus on enhancing customer engagement, retention, and lifetime value through personalized marketing campaigns and data analytics.Key Responsibilities:CRM & Loyalty...

  • Strategic CRM Marketing Professional

    1 week ago

    Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    Job DescriptionWe are seeking an experienced CRM Marketing Specialist to lead our email, SMS, and direct mail channels. This role will be responsible for creating cohesive and optimized programs to maximize campaign and customer retention performance.The ideal candidate will have experience with enterprise-level CRM applications, project management, and...

  • Sales Campaigns Strategist

    1 week ago

    Manila, National Capital Region, Philippines Security Bank Corporation Full time

    Job DescriptionWe are seeking a highly skilled Campaign Management Professional to join our team at Security Bank Corporation. In this role, you will be responsible for understanding and managing comprehensive sales/marketing campaigns in our CRM system.You will lead all campaign-related initiatives in coordination with internal business units and vendors,...

  • CRM and Sales Funnel Manager

    6 days ago

    Manila, National Capital Region, Philippines RemoteVA Full time

    Job Overview:We are looking for an experienced CRM and Sales Funnel Manager to join our team at RemoteVA.Main Responsibilities:Closed-Loop Marketing:Manage sales funnels in Go High Level CRMCreate and execute follow-up sequencesMarketing Campaign Execution:Set up and optimize Facebook ad campaignsLead Nurturing:Implement follow-up sequences via various...

  • CRM Email Marketing Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    We are seeking a highly motivated and data-driven CRM and Loyalty Specialist to develop, implement and optimize customer relationship management (CRM) strategies and loyalty programs. This role will focus on enhancing customer engagement, retention, and lifetime value through personalized marketing campaigns and data analytics. The role will also support...

  • CRM Specialist

    5 days ago

    Manila, National Capital Region, Philippines Adaptovate LLC Full time

    ADAPTOVATE is a global management consulting firm committed to helping organizations transform at scale in response to dynamic market conditions and evolving customer expectations. We unlock human potential, foster operational excellence, and guide change with agility. Founded by three former BCG executives, our rapidly growing advisory firm empowers clients...

  • CRM Digital Marketing Lead

    2 days ago

    Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time

    About the RoleWe are looking for a highly skilled CRM Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for leading our email, SMS, and direct mail channels to achieve maximum campaign and customer retention performance.Main Responsibilities:Develop and execute strategic plans to drive customer...

  • Remote CRM Developer

    2 weeks ago

    Manila, National Capital Region, Philippines Wing Assistant Full time

    About Wing Assistant: We are a dynamic and innovative company dedicated to delivering exceptional digital marketing solutions to our clients. As a GoHighLevel Software Developer, you will be part of a team that prioritises creativity, technical expertise, and excellent communication skills.The Ideal Candidate: We are seeking a highly motivated and...

  • CRM Lifestyle Executive Manila

    3 weeks ago

    Manila, National Capital Region, Philippines Inspire Brands Asia Full time

    Be a part of a global fitness brand known for its inclusive and welcoming community. Anytime Fitness is more than just a gym; it's a space where individuals of all fitness levels come together to achieve their personal health goals.At this exciting juncture of our journey, we're looking for a CRM Lifecycle Executive dedicated to elevating our member...

  • Digital Campaign Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Project Assistant Full time

    About the RoleWe are looking for a highly skilled Digital Campaign Manager to create and execute email marketing strategies that drive results. The ideal candidate will have experience in B2C email marketing, specifically in the travel and hospitality industries.The successful candidate will be responsible for crafting persuasive email copy, developing lead...

  • Campaign Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Home Credit Philippines Full time

    The primary role of this position is managing campaigns in SAS360.About The JobWhat You'll Do:Collaborate with marketing and business stakeholders to understand campaign objectives.Utilize SAS CI 360, SAS Direct and Real Time Data Management to design effective and targeted marketing campaigns.Execute and monitor campaigns, ensuring they align with...

  • Campaign Specialist

    4 days ago

    Manila, National Capital Region, Philippines Home Credit Philippines Full time

    The primary role of this position is to be in charge of campaign management in SAS360.What You'll Do:Collaborate with marketing and business stakeholders to understand campaign objectives.Utilize SAS CI 360, SAS Direct, and Real Time Data Management to design effective and targeted marketing campaigns.Execute and monitor campaigns, ensuring they align with...

  • Email Campaign Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Q2 HR Solutions Inc. Full time

    About the RoleWe are seeking a highly skilled Email Campaign Specialist to join our marketing team at Q2 HR Solutions Inc. As a key member of our team, you will be responsible for creating and managing email campaign calendars, setting up email campaigns, monitoring and scheduling email sends, compiling and creating insightful email reporting.The ideal...