Travel Va

Travel VA

Company : Outdesk. Job Type : Full Time Philippines

Job Description - Travel VA

Job Brief

We areseekinga highlyorganisedand detail-oriented TravelVAto provide essential administrative and operational support across our travel business. This roleis responsible formaintainingaccuratetravel bookings, client records, financial data, and documentation within theTramadaplatform, ensuring the smooth delivery of travel services from enquiry through to departure.

Working closely with travel consultants and the finance team, the successful candidate will support booking administration, itinerary preparation, invoicing, reconciliations, and reporting whilemaintainingexceptional data accuracy and operational efficiency. This position is ideal for a travel professional with strongTramadaexperience who thrives in a fast-paced, process-driven environment.

Responsibilities

Travel Administration

• Booking Administration:Maintainaccurateclient profiles, booking records, travel preferences, and reservation details within theTramadasystem.

• Itinerary Preparation:Processflight, accommodation, transport, and travel service bookings while preparing professional client itineraries and supporting travel documentation.

• Travel Documentation:Generate quotations, invoices, receipts, confirmations, and other travel documentationin accordance withcompany procedures.

• Client & Consultant Support:Provide administrative support to travel consultants,assistingwith booking updates, documentation, and day-to-day operational requirements.

Financial Administration

• Transaction Processing:Process booking transactions, service fees, and financial adjustments accurately within the travel management system.

• Accounts Support:Assistwith invoice processing, financial reconciliations, and general ledger (GL) code allocation to support finance operations.

• Financial Record Management:Maintainaccuratefinancial records and ensure supporting documentation is complete and compliant with company procedures.

Data & Systems Management

• Data Integrity:Maintainaccurateand up-to-dateclient, booking, and financial information across all systems.

• Reporting:Generate operational and financial reports to support sales tracking, booking analysis, and management reporting.

• Workflow Management:Monitorbooking workflows to ensure travel documentation, invoicing, and administrative tasks are completed accurately and within requiredtimeframes.

• Process Improvement:Identifyopportunities to improve administrative workflows, systemutilisation, and operational efficiency.

Requirements

• Previousexperience working within the travel industry in a travel administration, reservations, or travel support role.

• Demonstrated hands-on experience using theTramadatravel management system.

• Strong understanding of travel booking processes, itinerary preparation, and client administration.

• Experience supporting accounts functions, including invoicing, reconciliations, and financial administration.

• Exceptional attention to detail anda high levelof accuracy in data entry and record management.

• Strongorganisationalskills with the ability to manage multiple priorities and deadlines simultaneously.

• Excellent written and verbal English communication skills aligned with Australian professional standards.

• Ability to work independently while collaborating effectively with travel consultants and internal stakeholders.

• Strong problem-solving skills and a proactive approach to supporting business operations.

Software Proficiency

• Travel Management System–Tramada

• Productivity Tools– Microsoft Office Suite (Word, Excel, Outlook)

• Accounting Software– Accounting support systems

• Travel Documentation Tools– Itinerary management and travel documentation platforms

Education

• Bachelor’s Degree in Tourism, Travel Management, Business Administration, ora related field.

• Relevant vocational qualifications or certifications in Travel and Tourism will also be considered.

Personal Attributes

• Highlyorganisedwith exceptional attention to detail and a strong commitment to data accuracy.

• Reliable and accountable, consistently taking ownership of administrative responsibilities.

• Proactive and self-motivated,anticipatingteam requirements and preparing documentation ahead of deadlines.

• Adaptable and resilient, with the ability to manage changing priorities in a fast-paced travel e