Process Associate, GBS Finance Operations
2 days ago
Pasig, Metro Manila, Philippines
APL Logistics
Full-time
₱279,000 - ₱390,600 Contract
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Job Description
Responsible for ensuring accurate and timely check/wire transfer application and settling application disputes in a timely manner to avoid collection being delayed. Works closely with customer and collection team to ensure unapplied cash is solved within 48 hours.
Responsibilities
- Ensures timely check/wire transfer application to ensure KPIs are met
- Follows up with customer for payment details upon their remittance
- Ensures issues not resolved are escalated to the manager on a timely basis
- Monitors the Unapplied Cash report for unapplied cash > 5 days and resolves any related issues with Scottsdale/FMH AR collectors and ACS123 biller
- Ensures move payment done on time, AP/AR Netting checking is done
- Works closely with Scottsdale/FMH AR collectors to ensure customer’s disputes are resolved and liaise with other stakeholders to ensure prompt resolution
- Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request
- Monitors and ensures emails are being replied within the same day and being resolved promptly
- Ensures an up-to-date knowledge transfer documentation is maintained for ease of reference and access
- Participates in continuous improvement activities and suggest ways to better streamline and improve the processes
- Other ad-hoc tasks which may be assigned from time to time & acts as a back-up team member on daily task as when required
Qualifications
- Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.
- Prior AR experience dealing with multiple parties and high volume work load in a Transportation environment preferred
- Possesses strong analytical skills and accounting knowledge
- Proficient in Microsoft Word, Excel, SAP & Outlook
- Data entry experience required
- Excellent written and spoken English