Process Associate, GBS Finance Operations

2 days ago

Pasig, Metro Manila, Philippines APL Logistics Full-time ₱279,000 - ₱390,600 Contract

Job Description

Responsible for ensuring accurate and timely check/wire transfer application and settling application disputes in a timely manner to avoid collection being delayed. Works closely with customer and collection team to ensure unapplied cash is solved within 48 hours.

Responsibilities

  • Ensures timely check/wire transfer application to ensure KPIs are met
  • Follows up with customer for payment details upon their remittance
  • Ensures issues not resolved are escalated to the manager on a timely basis
  • Monitors the Unapplied Cash report for unapplied cash > 5 days and resolves any related issues with Scottsdale/FMH AR collectors and ACS123 biller
  • Ensures move payment done on time, AP/AR Netting checking is done
  • Works closely with Scottsdale/FMH AR collectors to ensure customer’s disputes are resolved and liaise with other stakeholders to ensure prompt resolution
  • Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request
  • Monitors and ensures emails are being replied within the same day and being resolved promptly
  • Ensures an up-to-date knowledge transfer documentation is maintained for ease of reference and access
  • Participates in continuous improvement activities and suggest ways to better streamline and improve the processes
  • Other ad-hoc tasks which may be assigned from time to time & acts as a back-up team member on daily task as when required

Qualifications

  • Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.
  • Prior AR experience dealing with multiple parties and high volume work load in a Transportation environment preferred
  • Possesses strong analytical skills and accounting knowledge
  • Proficient in Microsoft Word, Excel, SAP & Outlook
  • Data entry experience required
  • Excellent written and spoken English