Health Services Administrator
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Role Overview We are seeking a highly organized remote administrator to manage all aspects of our referrals process. In this role, you will ensure the smooth functioning of billing administration and provide seamless support to our New Zealand-based clinical teams.
Key Responsibilities
- Manually load unstructured ECP referrals and verify those automatically loaded via the Awhina document management system.
- Upload and accurately name all referral documents, ensuring they are assigned to the correct triage board.
- Accurately input, update, and maintain client records and referrals within the Gensolve database.
- Edit and format clinical reports prior to their submission to ACC.
- Manage the referrals inbox, coordinate client surveys, and handle daily diary management.
- Liaise with internal and external clinical teams to follow up on investigation appointments, results, and correspondence.
- Ensure all data sets, client pathways, and management reports are fully completed before closing referrals.
- Provide a positive, customer-focused service experience to all internal teams, clients, and external stakeholders.
Qualifications & Personal Attributes
- 1-2+ years of solid administration experience.
- Highly proficient or certified in Microsoft Office 365.
- Calm, approachable, organized, structured, and methodical.
- Excellent time management skills with a strong attention to detail and accuracy.
- An adaptable, solutions-focused mindset with the ability to prioritize tasks in a fast-paced environment.
- Willingness to learn and apply the principles of Te Tiriti o Waitangi (Partnership, Participation, and Protection) in relation to New Zealand healthcare.
Why Join Us? You will be part of a collaborative, positive team culture that values innovation and best practices. If you are passionate about making a difference and thrive in a proactive, agile environment, we want to hear from you.
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