Technology Manager

WHAT WE OFFER

• Competitive Salary Packages
• Professional Development Opportunities
• Hybrid Work Setup
• Equipment Provided
• Day 1 HMO
• Life Insurance

Position Overview

The Technology Manager oversees and leads in providing solutions to helpdesk-related and web-related issues and concerns of the different facets of the Support Departments in the company. The Technology Manager works and collaborates closely with the other leads, managers, and/or leaders across the various facets of the Technology Department in IT helpdesk and support, IT infrastructure, web designing, web development, web update and maintenance and reports generation, and other technical and data analytics related work.

WHAT WILL YOU DO? IT Helpdesk and Support

• Leads in providing help desk support and resolving problems to the end user’s satisfaction.
• Leads in monitoring and responding quickly and effectively to requests received through the IT helpdesk.
• Leads in monitoring requests from end-users and processes first-in first-out based on priority.
• Modifies configurations, utilities, software default settings, etc. for the local workstation.
• Utilizes and maintains the help desk tracking software.
• Leads in documenting internal procedures.
• Leads in assisting IT-related matters in the onboarding of new users.
• Leads in ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Leads in maintaining inventory of all equipment, software, and software licenses.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Monitors assigning users and computers to proper groups and implementing security and restrictions.
• Leads in performing timely workstation hardware and software upgrades as required.
• Leads in ensuring that the company maintains strict compliance with PCI DSS.

Annual PCI Audit

• Facilitates structured collaboration with PCI auditors to attain the goal of PCI certification at the end of January of the following year
• Manages the PCI certification project for all tasks and ensures that the certification process successfully ends on the planned date mutually by all internal and external parties involved
• Ensures the delivery of all related documents with the help of assigned staff

Information Security

• Monitors the information security operations in the Company
• Leads the design, implementation, and maintenance of the Company’s IT security programs and projects
• Manages the creation and updating of information security policies
• Supervises the enforcement of the Company’s security policies
• Monitors various security events and threats, and responds to such with the appropriate technical control measures
• Leads IT security audits, conducted on a periodic and ad hoc basis

IT Business Continuity and Disaster Recovery Management

• Leads the development of disaster recovery plans for physical locations with critical assets
• Leads the development of contingency plans to deal with organizational emergencies
• Analyzes impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements
• Leads the review and improvement of the existing disaster recovery plans in coordination with the organizational Business Continuity Plan
• Leads the conduct and overseeing of the contingency plan integration and operation.
• Designs or implements products and services to mitigate risk or facilitate the use of technology-based tools and methods

Systems and Network Management

• Leads the team in planning, coordinating, and implementing network and system security measures in order to protect data, software, and hardware
• Ensures that computer systems and networks operate at their optimum performance, and evaluates computer system and network access and use
• Leads the design and planning of the organization's system and network infrastructure
• Recommends and justifies changes to the leadership team for the improvement of the systems and network configuration, and design

Supplier Relationship

• Manages relationships with IT suppliers and service providers to ensure the organization’s objectives are prioritized and met
• Spearheads the research of finding appropriate and cost-effective IT solutions, systems, and/or providers for the organization’s use
• Leads the team in the procurement of hardware and software for use within the