Remote CXone Helpdesk Lead

6 days ago

Hinobaan, Negros Occidental, Philippines Insite-Managed-Solutions Remote Full-time

Insite-Managed-Solutions is seeking a CXone Helpdesk Manager to oversee day-to-day support for a NICE CXone environment, handling L2 escalations and coordinating with Senior CXone Engineering. This remote role is open to applicants currently residing in the Philippines.

You will manage L1 coverage, provisioning, queue configuration, and small-to-medium CXone projects, while applying PMO practices and communicating status to stakeholders.