Training and Quality Director
21 hours ago
Quezon City, Metro Manila, Philippines
Worldwide Healthstaff Solutions Philippines Inc.
Full-time
₱1 - ₱2 Contract
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We are seeking a highly experienced Training & Quality Director to lead and elevate our organization’s learning, development, and quality assurance initiatives. This role is critical in shaping high-performance teams, ensuring service excellence, and driving continuous improvement across all operational functions.
Job Description
- Training & Development
- Oversee the design, implementation, and evaluation of training programs across all levels.
- Collaborate with key stakeholders to identify training needs and align them with business goals.
- Lead onboarding, upskilling, and leadership development initiatives.
- Quality Assurance
- Develop and manage robust quality frameworks to ensure service delivery meets and exceeds client expectations.
- Drive root-cause analysis and corrective actions for quality deviations.
- Ensure regular audits, feedback loops, and performance monitoring mechanisms are in place.
- Process Improvement & Reporting
- Utilize Six Sigma methodologies to identify opportunities for process optimization.
- Generate, analyze, and present data-driven insights to senior leadership.
- Establish KPIs and dashboards to track training and quality performance.
- Leadership & People Management
- Lead and mentor a team of training and quality professionals.
- Foster a culture of learning, accountability, and continuous improvement.
- Provide strategic direction and performance management for the department.
Qualifications
- Bachelor’s degree in Business, Education, Operations Management, or related field (Master’s preferred).
- Proven experience (7+ years) in a senior Training, Quality, or Operations role within the BPO industry.
- Solid background in reporting and analytics, with strong proficiency in Excel, Power BI, or similar tools.
- Six Sigma certification (Green Belt or higher) is highly preferred.
- Exceptional leadership, communication, and stakeholder management skills.