Real-Time WFM Lead: Capacity Planning

Support Services Group Philippines is seeking a Workforce Scheduler to lead centralized workforce planning and scheduling across multiple sites and regions. You will translate demand into optimized schedules, balance capacity and service levels, and support global command-center operations.The role emphasizes intraday monitoring, forecasting accuracy, and...

Concentrix is seeking a Workforce Manager to provide governance and input on escalated issues, drive performance of reporting employees, and develop WFM initiatives for efficiency. This onsite role requires leadership in forecasting, capacity planning, scheduling, and real-time management across client accounts.The candidate will partner with Operations and...

ClearSourceBPO is seeking a WFM Real Time Lead to drive intraday monitoring, planning, and optimization of the workforce across multiple sites. You will oversee a team, analyze service levels, and coordinate with Operations to maintain optimal staffing and performance. The role emphasizes strong analytics, KPI ownership, and proactive communication with...

Carelon Global Solutions Philippines Inc is seeking a Manager Workforce Management to oversee shift 7:00PM to 4:00AM in the Philippines. The role manages Real Time Analysts and Scheduling/Forecasting Analysts, driving forecasting accuracy and staffing effectiveness.Responsibilities include implementing and maintaining the WFM platform, developing metrics,...

This position assists with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary. Under general supervision, collect, evaluate, and prepare reports and/or other complex statistical data for Operations/HR/WFM/Admin on time. Prepare statistical and narrative reports and recommendations and...

Foundever® is seeking a Real Time Analyst to support long range planning and real-time performance analysis. You will collect, evaluate, and prepare complex statistical data for Operations/HR/WFM/Admin, and develop reports to ensure SLA adherence.The role involves generating daily to monthly reports, monitoring queues and adherence, updating data bases, and...

MicroSourcing in the Philippines is seeking a Senior Real-Time Analyst (Global WFM) to manage real-time service delivery across international sites. Based onsite in BGC, Taguig, you will oversee queue performance, SLAs, and headcount distribution for Australia, Manila, and India.You will lead crisis management, act as a central liaison for the Workforce...

EPSILON GROUP SERVICES INC. is seeking an experienced Real Time Analyst (RTA) to join our Workforce Management team in Pasig City on a 100% onsite graveyard shift.The ideal candidate has at least 1 year of RTA experience in a BPO environment and strong skills in real-time monitoring, staffing adherence, and reporting using Excel. The role focuses on...

Transcom Pasig is seeking a Scheduling Analyst to maintain optimized schedules and roster data. You will create short-term plans, support Real Time Analysis, and ensure a minimum 1-week look ahead for scheduling and capacity management. The role requires forecasting/scheduling experience, Excel proficiency, and knowledge of WFM systems like eWFM, Verint,...