Intern - Student Advocate Program

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
What is it like to work in Technology at Optum:
Our global technology teams bring together professionals from around the world who are passionate about using technology, data, and AI to improve the lives of people and communities. We are modernizing the health care system through modern and innovative technologies, AI, comprehensive clinical expertise, and extensive experience in improving operational and clinical performance.
As part of our team, you will be provided opportunities to channel your curiosity into initiative, working alongside distinguished engineers and developers pursuing innovations that improve the health care experience for everyone. We encourage you to dive-in, explore and ask questions about creative ways to use technology to help make the health care system work like an actual system.
Optum's Student Advocate Program
The Optum Student Advocate Program is designed to better prepare interns as they join the workforce. During the program, graduating college students will be trained and will perform work in a campus-based, Optum-sponsored laboratory mirroring real-life scenarios in an actual work setting. The Interns are expected to develop competencies focusing on providing resolution, education and business or industry knowledge on questions by members, customers, and/or providers of Optum Global Solutions (Philippines), Inc.
Key Information Regarding Student Advocate Program
For 2026, the Student Advocate Program will be open to students only from Technology Courses.
The internship proper will run from November 5, 2026, to May 28, 2027 (timeline includes Project-Based Learning project presentation), following a schedule of 9:00 PM to 6:00 AM, Monday through Friday. From March to May 2027, your internship mentor will provide further details regarding your updated schedule. Please note that all schedules are subject to change based on operational requirements.
The internship program is expected to run for a minimum of four (4) months and a maximum of six (6) months, subject to the internship hours required under the student's approved curriculum. Programs requiring additional internship hours will be managed in accordance with the applicable school policies, standards, and guidelines.
Willing and able to complete the internship onsite in Makati City and follow the assigned night-shift schedule of 8:00 p.m. to 5:00 a.m., Monday through Friday, subject to school approval and operational requirements. Any schedule changes will be relayed to the interns prior implementation.Primary Responsibilities

• Actively participate in all learning, coaching, and internship activities to build business, process, digital, and professional competencies
• Demonstrate professionalism by adhering to company values, compliance standards, data privacy, information security, and workplace expectations
• Develop a comprehensive understanding of business operations, customer impact, key stakeholders, service level agreements (SLAs), key performance indicators (KPIs), and organizational objectives
• Learn, document, and analyze business processes through process reviews, shadowing activities, stakeholder engagements, observations, and continuous improvement initiatives
• Apply critical thinking, problem-solving, root cause analysis, data analysis, and process improvement methodologies to identify business opportunities and recommend solutions
• Gain supervised exposure to approved digital tools, automation technologies, analytics platforms, and AI capabilities, where applicable to support productivity, analysis, knowledge management, and responsible decision-making
• Collaborate effectively with managers, mentors, buddies, subject matter experts (SMEs), stakeholders, and fellow interns to achieve learning and project objectives
• Contribute to project-based learning initiatives by assessing business challenges, conducting analysis, developing recommendations, creating deliverables, and demonstrating measurable business value
• Communicate findings, insights, recommendations, and project outcomes through professional presentations, reports, dashboards, documentation, and stakeholder engagements
• Maintain accurate and complete documentation, including process maps, SOPs, lessons learned, project ar