Process Associate, GBS Customer Service

Responsible for assisting the team to ensure that operations and tasks run smoothly with no issues and billing are done accurately and effectively. Ensures accurate and completeness of customized statement billings to customers within the SLAs’ Ensures timeliness and accuracy of accounting entries input to system Ensures no delay in cargo release by...

Job Description Responsible for assisting the team to ensure that operations and tasks run smoothly with no issues and billing are done accurately and effectively. Responsibilities Ensures accurate and completeness of customized statement billings to customers within the SLAs’ Ensures timeliness and accuracy of accounting entries input to system Ensures...

Responsible to create Purchase Order (PO) for APLL’s FLO operations and ensure all IFS jobs are grouped timely, ensure all invoice submitted to AP team daily on timely manner and monitor on Open PO, ensure Vendor SOA are checked monthly and all outstanding are cleared, ensure monthly checklist sent out to the Operation team and CS team before period...

Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.Liaise and advise customers and vendors of any inaccurate and incomplete...

Process Associate, GBS Finance Operations (AR)TrendingJob DescriptionResponsible for ensuring accurate and timely check/ wire transfer application and settling application disputes in timely manner to avoid collection being delayed. Works closely with customer and collection team to ensure unapplied cash is solved within 48 hours.ResponsibilitiesEnsures...

ResponsibilitiesResponsible for directly interacting with customers by efficiently answering post-sales inquiries, complaints, resolving issues, processing orders, maintaining customer records and ensuring a positive experience through effective communication and problem solving skills.Build and maintain a solid relationship with customers by ensuring that...

Duties And Responsibilities Respond to customer inquiries via phone, chat, email, or social channels within SLA. Ensure accurate logging of interactions and resolutions in the CRM system or other platforms. Resolve customer concern efficiently and raise as needed. Maintain high QA and CSAT scores through professional and empathetic service. Exhibit Genuine...

Job Description: Responsible to create Purchase Order (PO) for APLL's FLO operations and ensure all IFS jobs are grouped timely, ensure all invoice submitted to AP team daily on timely manner and monitor on Open PO, ensure Vendor SOA are checked monthly and all outstanding are cleared, ensure monthly checklist sent out to the Operation team and CS team...

Hexaware Technologies Philippines Branch is seeking a Process Excellence Lead to optimize product quality and drive continuous improvement across services. You will conduct audits, analyze quality metrics, and mentor Six Sigma projects within the customer service vertical. Reporting to the Senior Manager QPE, you will train teams, implement corrective...