Customer Service
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Company Description
At TELUS, team members collaborate to deliver innovative technology solutions that make life safer, easier, and more connected. The organization emphasizes an inclusive and supportive environment where every team member’s voice is valued and where people are encouraged to grow professionally and personally. TELUS offers guidance, development opportunities, and resources to help individuals explore their interests and reach their career goals. The company’s culture is purpose-driven, focusing on empowering customers and communities, strengthening society, and caring for the planet. As part of a digitally enabled workforce, TELUS continues to solve complex real-world problems and create sustainable change.
Role Description
This is a full-time, on-site role based in Metro Manila for Customer Service & Technical Support Agents. In this role, team members handle inbound customer inquiries, provide timely and accurate information, and resolve issues related to TELUS products and services. Agents troubleshoot basic technical problems, guide customers through step-by-step solutions, and document interactions in company systems. They collaborate with colleagues and supervisors to elevate complex concerns when necessary and ensure excellent customer experience in every interaction. The position offers a salary package of up to PHP 29,000 and requires consistent adherence to performance metrics, schedules, and quality standards.
Qualifications
- At least 6 months of experience in a BPO or contact center environment, preferably in customer service or technical support.
- Strong customer service skills, including active listening, empathy, and clear communication in English.
- Basic technical troubleshooting abilities for connectivity, device, or account-related issues, with readiness to learn new tools and systems.
- Ability to work on-site in Metro Manila on shifting schedules, including evenings, weekends, and holidays as needed.
- Comfort with using computers, CRM platforms, and call center applications to log and manage customer interactions.
- Problem-solving mindset, attention to detail, and capacity to stay composed in high-volume or stressful situations.
- Completed high school education; additional vocational or college education in any field is an advantage.
- Previous experience supporting telecommunications, technology, or digital services is a plus.
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