Customer Support Specialist
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Customer Service
593065
Is This YOU? Then We Want to Meet You
Are you a detail-oriented, tech-savvy communicator who excels at delivering helpful, secure customer service across multiple channels? We are looking for a proactive Customer Support Specialist to serve as the first point of contact for users navigating sensitive, account-related inquiries. If you bring strong English communication skills, hands-on experience with Zoho and Aircall, and a passion for fast-paced problem-solving, we would love to connect with you
Snapshot
- Hiring Budget:$4.5
- Schedule: 830AM-530PM ET, Mon-Fri
- Work Type: Part-Time Remote
Requirements
- At least 1 year of customer support experience across phone,ticketing,and social media channels
- Hands-on proficiency with Zoho (CRM/ticketing) and Aircall
- Professional proficiency in both spoken and written English
- Fast and accurate typing skills to handle high-volume interactions efficiently
- Experience handling customer interactions and engagement across Instagram,Facebook,and Snapchat
- High level of discretion and integrity with strict adherence to privacy policies and sensitive data handling
- Strong organizational,multitasking,and goal-oriented time management skills
What you'll do
- Provide first-line customer assistance via phone,tickets,and social media channels (Instagram,Facebook,and Snapchat) using Zoho and Aircall
- Address general inquiries and guide users through product information and knowledge base resources
- Accurately identify and escalation complex technical concerns,password resets,and account access issues to internal technical teams
- Strictly adhere to data privacy protocols and compliance guidelines regarding sensitive driver and government records
- Log,track,and prioritize support tickets with clear internal documentation and timely follow-ups
Success looks like
- Achieving prompt first-contact resolution on Tier 1 account and general inquiries
- 100% compliance with data privacy,security checks,and escalation protocols
- Maintaining high customer satisfaction (CSAT) ratings and quality assurance scores across phone and ticket queues
Tech Checklist - Gotta Have It
A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.A quiet, cozy workspace to handle calls and chats like a pro.
What Happens Next
Due to the volume of applications,we're only able to reach out directly to candidates we're inviting to the next interview call.We really appreciate your interest and time.
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