Trainer BPO

Responsibilities

• Develop and schedule training assessments to identify training needs.
• Create and deliver engaging training materials and resources for call center associates.
• Conduct employee surveys and interviews to evaluate current training practices and performance.
• Coordinate with vendors to utilize instructional technology and improve training delivery.
• Implement and manage employee onboarding and product knowledge tests.
• Analyze performance metrics to assess the effectiveness of training programs.
• Create and maintain comprehensive training documentation and schedules.
• Conduct training sessions to ensure team alignment with quality and performance standards.

Qualifications

• At least 3 years of experience in the training field, preferably in an eCommerce environment.
• Familiar with Training Needs Analysis (TNA) and product knowledge assessments.
• Strong background in creating training materials and resources for diverse learning styles.
• Experience in facilitating training sessions across various channels (phone, email, chat, social media).
• Proficient in Microsoft Office, with intermediate Word, basic Excel, and PowerPoint skills.
• Excellent communication and leadership skills.
• Ability to adapt to changing needs and prioritize tasks effectively.
• Knowledge of training methodologies, corrective action programs, and compliance standards.
• Must be resourceful, self-motivated, and comfortable working with minimal supervision.
• Must have a positive, bubbly personality and the ability to engage others.
• Flexible to work weekends and adapt to changes in schedule.