Service Engineer

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Location: Taguig, PH, PH

Global Business Unit: TEC

Job Function: Sales

Requisition Number: 224231

Description

The Service Engineer is responsible for the installation, maintenance,calibration, and repair of analytical instrumentation (e.g., HPLC, GC, UVVis, FTIR, LC-MS). This individual serves as the frontline technical contactfor customers, ensuring optimal performance of systems and delivering high-quality service in alignment with customer expectations and industry standards.

A Service Engineer for Equipment & Analytical Instruments, he orshe will be the face of the company’s technical service team,working directly with customers to ensure their instrumentsoperate reliably and efficiently. Responsibilities will include systeminstallations, troubleshooting mechanical and electronic issues,performing preventative maintenance, and providing basic usertraining. This role requires a mix of hands-on technical skill,professionalism, and a strong customer service mindset. He or she will support a variety of industries, includingpharmaceuticals, food & beverage, chemicals, mining, semicon and academic research. The ideal candidate combines a strongtechnical foundation in instrumentation with the ability tocommunicate effectively, manage time independently, and work infield-based or laboratory environments.

Responsibilities

Installation & Commissioning

• Perform on-site installation and system qualification of analyticalinstruments.
• Verify equipment performance through IQ/OQ protocols incompliance with customer or regulatory requirements.

Preventive & Corrective Maintenance

• Conduct regular preventive maintenance as per service schedules.
• Diagnose and repair hardware, software, or performance-relatedissues.
• Replace faulty components and update firmware/software asneeded.

Customer Support & Training

• Provide technical support to end-users on basic troubleshootingand system care.
• Deliver user training post-installation to ensure successfulhandover.
• Escalate complex cases to application specialists or technicalsupport engineers as required.

Documentation & Compliance

• Maintain accurate service logs, installation reports, and calibrationcertificates.
• Adhere to company and industry compliance requirements (e.g.,GMP, ISO, safety).
• Manage inventory and parts usage during field service operations.

Internal Collaboration

• Coordinate with technical support, sales, and product teams forseamless customer service.
• Provide feedback on recurring issues or design flaws to engineeringor QA teams.
• Assist in creating service SOPs and best practice documentation.

Education Requirements

• Minimum: Diploma or Bachelor's degree in Electronics Engineering,Instrumentation, Biomedical Engineering, Mechatronics, or AppliedSciences.
• Preferred: Bachelor’s degree in Analytical Chemistry, Biotechnology, orPhysics, especially for complex instruments like LC-MS or spectroscopy platforms. Certifications in equipment calibration, ISO standards, or safetyprocedures are an asset.

Other Qualifications

• Solid understanding of electrical, mechanical & analytical systems.
• Ability to read and interpret circuit diagrams, service manuals, andtechnical drawings.
• Strong troubleshooting and analytical thinking skills.
• Excellent interpersonal and communication skills.
• Self-motivated, organized, and capable of working independently incustomer-facing roles.
• Proficiency in English; other languages are a plus depending on region.
• Valid driver’s license and willingness to travel anywhere in Luzon