MASSIVE HIRING | Customer Service Associate | Global Hotels

MASSIVE HIRING | Customer Service Associate | Global Hotels & Resorts | Legazpi

Sutherland Philippines

On-site - Albay No Exp Required High/Senior High School Full-time

Job Description

What’s the day-to-day vibe like in this role?

As a Customer Service Associate for our Global Hotels and Resorts Program in Legazpi, you'll manage reservations, cancellations, and modifications, assist with inquiries, and handle stay complaints and compensation requests to ensure a seamless guest experience.

What you’ll bring to the table:

• Provide clear and professional answers to various questions regarding Travel inquiries;
• Meet all productivity and quality requirements and guidelines;
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals.

You’re the perfect fit if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Sales, Outbound Sales or Travel experiences are preferred
• Excellent English written and verbal communication skills
• Working knowledge on computers

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent (including same-sex partner)
• Flexible scheduling based on program needs
• Performance incentives on selected programs

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.