Guest Services and Admin Coordinator

Job Summary

The Guest Services and Admin Coordinator is responsible for overseeing the day-to-day operations and upkeep of various facilities, including workspaces, condotels, dormitel, and housekeeping services. This role ensures that all assigned areas are well-maintained, compliant with safety standards, and provide a clean, functional, and welcoming environment for guests and occupants.

Key Responsibilities

Workspace Upkeep Monitoring

• Conduct routine inspections of office spaces, meeting rooms, and common areas
• Coordinate with maintenance and janitorial teams to address cleanliness and repair needs
• Ensure compliance with workspace standards and upscale issues as necessary
• Monitor usage and condition of furniture, fixtures, and equipment

Condotel & Dormitel Management

• Oversee daily operations of condotel and dormitel facilities
• Manage room assignments, check-in/check-out procedures, and guest/resident concerns
• Coordinate housekeeping schedules and ensure timely room turnover
• Monitor inventory of linens, amenities, and supplies
• Enforce property rules and safety protocols

Housekeeping Oversight

• Supervise housekeeping staff and ensure adherence to cleanliness standards
• Schedule regular deep cleaning and sanitation procedures
• Address feedback and service issues promptly and professionally
• Maintain records of cleaning schedules and inspections

Vendor & Contractor Coordination

• Liaise with external service providers for repairs, maintenance, and specialized services
• Monitor service delivery and ensure compliance with contracts and service level agreements
• Assist in evaluating vendor performance and recommending improvements

Administrative & Reporting Duties

• Maintain accurate records of inspections, maintenance logs, occupancy reports, and service requests
• Prepare regular updates and reports for management
• Support budgeting and procurement processes related to property services

Qualifications & Requirements

• Bachelor's degree in Property Management, Hospitality, Business Administration, or related field
• Minimum 2 years of experience in facilities coordination, property services, or hospitality operations
• Strong organizational and communication skills
• Proficiency in MS Office and facility management software
• Ability to multitask and respond promptly to operational needs
• Customer service-oriented mindset

Preferred Attributes

• Experience in residential or hospitality property management
• Familiarity with safety, sanitation, and building maintenance standards
• Strong problem-solving skills and attention to detail
• Ability to lead teams and work collaboratively across departments