Customer Service Representative
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*You will be expected to complete 20 hours of paid pretraining prior to your official start date.
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Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
Our client provides professional community management and accounting services for planned communities, condominiums, and homeowners associations (HOA). They believe community associations are more than just a group of neighboring homeowners or a board of directors. HOAs exist to bring value to properties by maintaining living standards, collecting revenues for necessary expenditures, and community planning for the future.
Available only for applicants living in The Phillipines
As a Customer Service Representative (Collections), you will be responsible for:
- Assist customers with account balance due, balance breakdown, due dates, form of payments, how to dispute a fee balance, general questions.
- Update customer information on the account (mailing address, phone, email).
- Draft and send letters to customers.
- Call overdue accounts to get an update on their payments
Work Schedule:
Monday - Friday | Graveyard Shift
- Standard time: 11:00 pm - 8:00 am all year.
*You will be expected to complete 20 hours of paid pretraining prior to your official start date.
Benefits:
- Competitive Salary (According to experience).
- Remote Work
- 13th Month
- Holiday bonus
- Health coverage
Minimum requirements
- Strong English skills (verbal and written)
- High School diploma
- 1 year of customer service experience. Preferrable in call centers.
- Experience with data entry
- Have your own equipment (laptop or desktop). The device must comply with the following specifications:
- Operating systems: Windows 10/11 or MacOS
- CPU: 1.8 GHz or faster processor
- RAM: 2 GB or more
- Hard drive: 128 GB or more (preferably Solid State Drive)
- Min. 50 Mbps Internet speed
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