Remote Senior Ops Leader: Post-Purchase

2 days ago

Pasig, Metro Manila, Philippines TalentPop Remote Full-time ₱1,754,000 - ₱2,455,000

TalentPop is seeking a Senior Customer Operations Manager to lead post-purchase customer operations from a fully remote role in the Philippines. You will own end-to-end processes for returns, exchanges, cart recovery, QA, and reporting, building scalable systems and dashboards that drive revenue recovery and retention.

The role emphasizes data-driven decision making, cross-functional collaboration, and coaching a remote team to improve customer outcomes while protecting revenue.

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