Remote Senior Ops Leader: Post-Purchase
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TalentPop is seeking a Senior Customer Operations Manager to lead post-purchase customer operations from a fully remote role in the Philippines. You will own end-to-end processes for returns, exchanges, cart recovery, QA, and reporting, building scalable systems and dashboards that drive revenue recovery and retention.
The role emphasizes data-driven decision making, cross-functional collaboration, and coaching a remote team to improve customer outcomes while protecting revenue.
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