Junior Operations Analyst – Remote, Philippine
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Main Responsibilities
- Monitor Uber and Bolt fleet operations
- Respond quickly to driver messages and operational issues.
- Assist drivers with trips, payments, vehicles, apps, and account issues.
- Monitor driver activity and assigned schedules
- Manage several tasks and conversations simultaneously
- Follow up on unresolved cases
- Record incidents and completed tasks.
- Escalate serious issues to management.
- Provide a clear handover to the next shift.
- Remain online, active, and responsive throughout the entire shift.
Requirements
- Good written and spoken English
- Stable and reliable internet connection
- Computer and smartphone
- Backup internet and electricity
- Strong communication and multitasking skills
- Responsible, organized, trustworthy, and punctual
- Comfortable working independently
- Able to follow procedures and management instructions
Previous experience in operations, customer service, dispatch, transportation, logistics, Uber, Bolt, or driver support is an advantage.
Monthly salary: PHP 25,000–35,000
Available Shifts – Norwegian Time
- Morning Shift: 06:00 AM – 15:00 PM
- Evening Shift: 14:00 PM – 23:00 PM
- Night Shift: 22:00 PM – 07:00 AM
9-hour rotating shifts:
Important Shift Requirement
Employees must be available to rotate between at least two of the three shifts.
You cannot choose only one permanent shift. Your working schedule may rotate weekly depending on operational requirements.
You must be able to manage several drivers and operational issues at the same time.
This position is operations. an active operations role.
Employees must remain online and continuously monitor operations during their shift. Sleeping, ignoring messages, or leaving the workstation for extended periods during working hours is not permitted.
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