Customer Care Coordinator
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Do you enjoy helping people, staying organized, and keeping things running smoothly? We're looking for a friendly and dependable Customer Care Coordinator to work directly with our team and help coordinate the day-to-day scheduling needs of our patients and clinicians.
You’ll manage clinician schedules, communicate with patients, families, and team members, and provide backup support to our Intake Coordinator.
Home health experience is a plus. Knowledge of home health processes, insurance, or scheduling is preferred, but we're willing to train the right person with strong communication and organizational skills.
Key responsibilities
Coordinate clinician schedules based on patient needs and care requirements
Provide backup support to the Intake Coordinator
Communicate with clinicians, patients, families, and team members
Handle scheduling changes, questions, and follow-ups
Keep schedules and information accurate and up to date
Help ensure patient visits are properly coordinated
About you
Excellent verbal and written English communication skills
Friendly, patient, dependable, and service-oriented
Strong organizational and problem-solving skills
Comfortable managing multiple priorities and schedule changes
Knowledge of home health processes or insurance preferred
Home health, healthcare, or customer service experience is a plus
Comfortable being on Zoom throughout the entire shift
Reliable internet and a quiet, professional workspace
Comfortable working independently in a remote environment
Patient, supportive, and cooperative personality
Tuesday–Sunday
Training: Monday–Friday, 8:00 AM–5:00 PM CST
$6/hour ,paid biweekly
Fully remote
What can I earn as a Customer Care Consultant
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