CS Team Lead – Multi-Channel Support

We are seeking an experienced CS Manager to oversee customer service operations, performance management, and reporting. This role is critical in ensuring KPI achievement, high CSAT performance, and efficient daily operations while coordinating closely with internal teams and leadership. Key Responsibilities KPI, Performance & CSAT Management Oversee...

Flexible availabilityrequired, including evenings, weekends, and peak promotional periods Role Overview TheCustomer Service Team Leadis responsible for end-to-end ownership of the support experience, including service standards, tier performance, and revenue-impacting metrics. This role leads frontline CS operations, manages VIP escalations, and uses...

Private Advertiser is seeking a Digital Marketing Supervisor in Metro Manila to lead a team in planning, executing and optimizing multi-channel campaigns. You will drive brand visibility, engagement and growth through SEM, SEO, email and content initiatives, while mentoring staff and aligning efforts with business goals.The role emphasizes data-driven...

Teleperformance in the Philippines is seeking a Sourcing Lead to drive talent acquisition for diverse BPO roles. You will supervise a team of sourcing specialists, shape innovative multi-channel strategies, and ensure alignment with hiring targets and quality standards. The role requires proven supervision experience in BPO recruitment, strong leadership,...

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates...

Supports the customer facing organization by: Prepares quotations and contracts Supports the customer contact by preparing customer documents Role Purpose Supports the customer facing organization by: Prepares quotations and contracts Supports the customer contact by preparing customer documents Provides customer information Key activities Supports the...

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates...

It's time to ELEVATE YOUR GAME! Dive in and Unleash your Full Potential with Concentrix's SUPPORT AND LEADERSHIP TEAM! Join the ranks of the Elite Talents at the Forefront of a Global CX and Tech Services Industry. But that's not all - you'll also be a part of our squad, a team that will have your back as you Hustle your Way to the Top, Supporting you every...

Client Acquisition and Support Representative Pasay City, Metro Manila, PhilippinesFull‑Time, On‑Site, 40,000–50,000 PHP / MonthTwo E‑Com, Pasay – Onsite/Dayshift Why join MicroSourcing? Competitive Rewards* : Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion,...