Remote Service Desk Specialist — Night Shift
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Staff Virtual is seeking a Service Desk Specialist to be the first point of contact for product-related questions and support requests. This remote role serves a US-based organization in the agricultural tech space, handling intake through resolution with cross-functional teammates.
You will use Jira Service Desk, Zoom, email, and other channels to gather information, document issues, assess urgency, and escalate when needed.