HR Operations Manager
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We are looking for an HR leader who can run performance management, employee experience/retention, and onboarding/offboarding as one integrated HR Operations function across the group's client entities, rather than as separate siloed teams.
Job Description:
You will be responsible for managing the HR Operations function - comprising Performance & Growth, Employee Experience & Retention, and Onboarding & Offboarding - across the group's client entities:
- Team Supervision - Supervise and develop the HR Analyst (Performance & Growth) and HR Generalists (Employee Experience & Retention; Onboarding & Offboarding) on the team.
- Process Integration - Ensure performance management, engagement/retention, and onboarding/offboarding processes stay aligned and mutually reinforcing.
- SLA Monitoring - Monitor SLA compliance across all three functions and intervene on at-risk items.
- Standardization - Maintain standardized workflows, templates, and trackers across the team.
- Reporting- Consolidate and submit HR Operations reports to the HR Director within agreed timelines. Attend client review meetings.
- Coaching - Coach direct reports on execution quality and support their professional development.
- Escalation - Escalating issues to the HR Director and coordinating with internal departments (Payroll, Legal, etc.).
Minimum qualifications:
- Graduate of Human Resource Management, Psychology, Business Administration, or any related course
- At least 7-10 years of HR management or operations experience, with at least 3-4 years managing a multi-function HR team
- Proficient in Microsoft Office and HR reporting/monitoring tools
- Strong cross-functional coordination, supervisory, and analytical skills
- Able to manage competing priorities across multiple HR sub-functions simultaneously
- Willing to be deployed to client sites and work onsite as needed
Preferred qualifications:
- Experience in a managed services or shared services HR setup
- Familiarity with multi-discipline KPI/SLA monitoring frameworks
- Prior experience overseeing two or more HR functions simultaneously
- Experience leading team consolidations or process-integration initiatives
What are the benefits of the position?
- Birthday Gift
- Training and Development Programs
- Unlimited Career advancement opportunities
- Health Care Plan (HMO) with Dental and Vision upon regularization
- Group Life and Accident Insurance upon regularization
- Sick and Vacation Leave upon regularization. Unused sick leave credits are convertible to cash.
- Bereavement Leave of 3 days upon regularization
- Healthy and Encouraging Work Environment
- 13th Month Pay as mandated by the Philippine Government
- Government Mandated Benefits (SSS, PHIC and Pag-lBIG)
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