WFH Gaming Customer Service
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WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING
Manila, Philippines
₱ 22,000.00 - 60,000.00 (Philippine Peso)
Job Openings WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING
About the job WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING
Overseas Online Gaming Company is Hiring
Work From Home | Full-Time | Competitive Salary + Allowances
We are an overseas company looking for
- Customer Service Representatives - Salary Range: 22,000 40,000 PHP
- Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP
to support our online casual gaming products in the international market (mainly Europe and the U.S.).where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.
Positions Available
1. Game Customer Service Representative
Responsibilities:
- Respond promptly to player inquiries and provide accurate information.
- Assist with gameplay, account, and payment issues.
- Provide guidance on game rules, strategies, and promotions.
- Track and document player issues using support tools.
- Escalate complex cases to relevant teams.
- Monitor player feedback to improve products.
- Stay up to date with game updates and promotions.
- Contribute to improving support processes.
Requirements:
- Previous customer service experience (gaming industry preferred).
- Strong problem-solving and critical thinking skills.
- Empathy and patience in dealing with players.
- Familiar with support tools/software.
- Able to work shifts (24/7 support, including nights, weekends, holidays).
- Passion for gaming and knowledge of online gaming trends.
Salary Range: 22,000 40,000 PHP
2. Game Customer Service Team Lead
Responsibilities:
- Act as top-tier support and escalation point for your team.
- Mentor, coach, and develop team members.
- Ensure high-quality, efficient customer service operations.
- Handle escalations, manage reports, and monitor productivity.
- Collaborate across teams to improve performance.
- Conduct huddles, meetings, and reporting.
Requirements:
- 2-3 years experience managing a team.
- Strong leadership, communication, and problem-solving skills.
- Experience with CRM systems and remote team management.
- Ability to multitask and work under pressure.
- Coaching and performance development skills.
Salary Range: 45,000- 60,000 PHP
Additional Compensation & Benefits
WFH mode (Work From Home)
Independent Consultant Agreement
Apply Now or send your resume to
Email: johnson.ng@j-recruit.com
WhatsApp /Telegram : +6018-9184054
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