Customer Care Specialist

Customer Care Specialist (Philippines - November)

Location

Philippines

Employment Type

Full time

Location Type

Remote

Department

Customer Care

We power people’s progress.

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.

We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.

Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

Our impact in one sentence:

To guide and support users with their interactions on Preply, and to resolve any issues they may be facing by becoming a true Customer Advocate.

At least 5 reasons to join our Customer Support Squad

Our international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world top-notch companies (Booking, Uber).

Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest. Our team follows a monthly rotating schedule, which means you’ll rotate between morning, afternoon, and night shifts.

To make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success.

No calls—only written communication via chats, emails, and social.

We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.

What you'll be doing

Answer customers’ questions and resolving any issues that they may be facing;

Identify problem areas and flagging them to the concerned team;

Ensure customer satisfaction, and work on collecting and tracking user's feedback;

Work closely with the product teams to resolve issues and share customer feedback;

What you need to succeed

Previous experience providing support through live chats

Fluency in English

Strong technical and analytical skills;

Ability to provide proactive and innovative solutions;

Outstanding written and verbal skills;

Ability to understand customer's needs;

Ability to work in teams;

A customer-centric, empathetic mindset with excellent listening skills;

An ability to focus on what counts, creating simple solutions to deliver fast results;

A passion for learning and desire for self-improvement.

Computerwith i5 or i7 processor, 16GB RAM, 256 GB SSD

Internet connection of at least 30mbs

Diversity, Equity, and Inclusion

Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.