Customer Care Operations Lead

3 days ago

Cavite City, Cavite, Philippines J-K Network Services Full-time ₱279,000 - ₱390,600 Contract

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION

Customer Care Operations Lead

INDUSTRY

Logistic Company

WORK LOCATION

Binan Laguna

WORK SCHEDULE

Monday to Friday

SALARY

Php25,000-Php35,000

WORK SET UP

Work on site

BENEFITS

  • HMO
  • Government benefits
  • 13th Month Pay
  • Sick Leave

Job Requirements

  • Bachelor’s degree holder
  • With at least 3-5 years of experience as Customer Support Superviso supervisor.
  • Amenable to work in Technopark, Binan Laguna
  • Can attend face to face interview
  • Can start as soon as possible

JOB RESPONSIBILITIES

  • Manages daily back-office customer service operations, addressing client inquiries through email and phone
  • Ensures responses to customer requests are timely, accurate, and professional
  • Provides coaching, training, and support to customer service staff to enhance performance and service quality
  • Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
  • Serves as the main point of contact for escalated back-office customer issues

RECRUITMENT PROCESS (Face to Face)

  • Initial Interview
  • Final Interview
  • Job Offer