Service Desk Team Lead

Job Expectations: Position Type: Experienced - Lead/Supervisor Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location: Fully Onsite - IT Park, Cebu City Work Schedule: Weekdays; Night/Rotating Shift Industry: IT Consulting & Services (BPO) About the Job: We are looking for a Clinical Service Desk Team Lead to join our client's team and...

Trinity Workforce Solutions is seeking a Team Leader for our Service Desk/Healthcare operations in Cebu. The role emphasizes achieving service levels and driving quality delivery with a focus on process improvements.Ideal candidates hold a Life Science degree, have clinical experience, and 3–4 years in related roles. Strong communication, problem-solving,...

Job Location: Taguig City, Cebu City, Taguig City Location Flexibility: Multiple Locations in Country Req Id: 9943 Posting Start Date: 8/28/26 At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today,...

A consultancy firm is seeking an Assistant Manager for Retirement Services in Cebu City. The successful candidate will oversee customer service operations related to retirement accounts, ensuring high-quality client support and regulatory compliance. Additionally, you will lead and develop a team of Customer Service Representatives. Candidates require a...

Job DescriptionPosition: Retail Applications Team Lead (B3)Organisation: Retail ApplicationsLocation: Cebu, PhilippinesRole OverviewThe Retail Apps Team Lead provides operational and people leadership within a second‑level retail support environment. The role acts as a senior point of control during escalations, service exceptions, and complex support...

NCR Voyix is seeking a Service Desk Analyst to support NCR's Self-Serve Check Out customers in a medium call-volume environment. You will respond to escalations, track progress in ServiceNow, and coordinate with multiple teams to close issues and inform stakeholders.You will also produce reports and dashboards on incident and telephony metrics using Excel,...

Position Summary & Key Areas of Responsibility:Leads support teams and ensures teams meets SLA standards.Supports Supervisor in all Supervisory duties.Works in a high volume serving as the primary interface to internal and external customers and/or their agents.Position is dedicated to Call/Incident Management operations and/or request for...

Magic, Inc. is seeking a Client Services Team Leader to oversee 15–20 virtual assistants across multiple international clients from the Philippines. You will run daily stand-ups, coach EAs in real-time, and develop growth plans while maintaining high client satisfaction. The role requires 2+ years of VA/EA experience with international clients, excellent...

HRTX in Cebu City, Philippines is seeking a dynamic Team Lead to drive performance and operational excellence within our customer service team. You will oversee daily team functions, coach members to meet KPIs, and ensure alignment with client goals and service quality standards.The role requires strong communication, a proactive mindset, and the ability to...