IT Technical Support

2 days ago

Muntinlupa, Metro Manila, Philippines Nityo Infotech Inc. Full-time ₱279,000 - ₱446,000 Contract

Hybrid - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Professional Development

Job Training

  • Provide technical support for internal and external customers via phone, email, and chat.
  • Diagnose and troubleshoot hardware and software issues for various IT systems.
  • Assist in the implementation of new software and hardware solutions.
  • Document issues and provide feedback to the development teams for continuous improvement.
  • Maintain and update knowledge base articles to enhance customer self-service resources.

Requirements

Educational Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience Level:

  • 2-3 years of experience in IT technical support.

Skills and Competencies:

Qualities and Traits:

  • Strong communication skills and customer service orientation.

Responsibilities and Duties:

  • Ability to work collaboratively in a team environment.

Working Conditions:

  • Ability to work in a fast-paced and dynamic environment.