IT Technical Support
2 days ago
Muntinlupa, Metro Manila, Philippines
Nityo Infotech Inc.
Full-time
₱279,000 - ₱446,000 Contract
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Hybrid - Muntinlupa 1-3 Yrs Exp Bachelor Full-time
Job Description
Government Mandated Benefits
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Professional Development
Job Training
- Provide technical support for internal and external customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for various IT systems.
- Assist in the implementation of new software and hardware solutions.
- Document issues and provide feedback to the development teams for continuous improvement.
- Maintain and update knowledge base articles to enhance customer self-service resources.
Requirements
Educational Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience Level:
- 2-3 years of experience in IT technical support.
Skills and Competencies:
Qualities and Traits:
- Strong communication skills and customer service orientation.
Responsibilities and Duties:
- Ability to work collaboratively in a team environment.
Working Conditions:
- Ability to work in a fast-paced and dynamic environment.