Content Moderation

5 days ago

Manila, Metro Manila, Philippines TEMU Full-time ₱290,000 - ₱424,000 Contract

Key Responsibilities

  • Review and tag product listings, images, videos, and text descriptions.
  • Apply moderation policies consistently and accurately.
  • Identify prohibited, restricted, counterfeit, or fraudulent products.
  • Detect misleading or inaccurate product information.
  • Escalate complex or ambiguous cases according to established procedures.
  • Meet productivity, quality, and Service Level Agreements (SLAs) targets.
  • Maintain confidentiality and data security.
  • Stay updated on policy changes and process updates.
  • Participate in calibration sessions and refresher training.
  • Document moderation decisions accurately.

Qualifications

  • High school diploma or equivalent (college education preferred).
  • Experience in Content Moderation, Trust & Safety, or Customer Service is an advantage.
  • Strong attention to detail.
  • Critical thinking and sound judgment.
  • Basic computer literacy.
  • Ability to work in a fast-paced environment.
  • Willingness to work rotating shifts and holidays.