Service Desk SME: Onsite IT Support

A technology solutions provider in the Philippines is seeking an experienced IT Support Specialist to provide advanced troubleshooting and IT support for end-users. The role includes handling escalated service requests, mentoring junior Service Desk Analysts, and ensuring excellent customer service through clear communication. Candidates should have 2–3...

SUMMARYAnalyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Level Ones assist with escalations from Technicians while following documented policies and procedures...

ResponsibilitiesProvide advanced IT support and troubleshooting for end-usersHandle escalated incidents and service requests via phone, email, or ticketing systemMentor and support junior Service Desk AnalystsDocument issues, resolutions, and knowledge base articles accuratelyEnsure timely escalation to higher-level teams when requiredDeliver excellent...

On-site - Makati 3-5 Yrs Exp Bachelor Full-time Job Description Lead and manage a team of Service Desk Analysts across multiple shifts Drive performance by monitoring KPIs, SLAs, and customer satisfaction metrics Provide coaching, mentoring, and performance evaluations for team members Manage escalations and coordinate with higher-level support teams as...

Bosch Service Solutions, Inc. is hiring for a First Level IT Support role in the Philippines. You will assist a global team with incidents and requests via phone, email or chat and resolve them at first contact. The ideal candidate has at least 6 months in IT Service Desk, fluent in Japanese and English (B2-C1), and strong communication and problem-solving...

About the Position As a Key Responsibilities Act as the first line of support for all IT issues via phone/email/portal/client-facing Provide regular updates to the client regarding resolution and progress status Office 365, Active Directory account creations, edits, and terminations Distribution, security, and MS group creations and edits Configure and...

Makati, Philippines | Posted on 09/16/2026 State/Province National Capital Region (Manila)Country Philippines About Us At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers...

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate...

Company Profile: This company is one of the largest International Banks, serving more than 5 million customers around the world. Position: Cantonese IT Service Desk Coordinator Hybrid Set Up Industry: Bank and Financial Company Location: Makati City Schedule: Dayshift Schedule | Monday - Friday Salary: Php 115,00-Php 130,000 Work Set-up: Hybrid Set-up (50%...