Fast Hiring CSR | Open for freshers | Virtual Process Bridgetowne Site
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About the role
Top Alliance is seeking a Customer Service Representative (CSR) to join our dynamic team in a full-time capacity. This is an excellent opportunity for fresh graduates and early-career professionals to launch their careers in a professional environment. Based at our Bridgetowne site in Bagong Ilog, Pasig City, Metro Manila, this role offers a virtual process option, providing flexibility in how you work whilst building valuable experience in the accounting and taxation services sector. As a CSR, you will be the frontline representative of Top Alliance, delivering exceptional service to our clients and supporting the smooth operation of our business processes.
Key responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and other communication channels
- Provide accurate information regarding our accounting and taxation services to clients and internal stakeholders
- Process client requests and documentation in accordance with company procedures and regulatory requirements
- Maintain detailed and accurate records of all client interactions and transactions
- Identify and elevate complex client issues to senior team members appropriately
- Support the resolution of client concerns with professionalism and empathy
- Assist with data entry and administrative tasks to support service delivery
- Contribute to maintaining a positive and professional team environment
- Adhere to company policies, confidentiality agreements, and compliance requirements
What we're looking for
- Bachelor's degree or equivalent qualification (freshers and recent graduates encouraged to apply)
- Strong communication skills, both written and verbal, in English
- Professional demeanour and ability to maintain composure when handling client interactions
- Organisational skills and attention to detail in managing multiple tasks
- Willingness to learn about accounting and taxation processes and industry standards
- Basic computer proficiency and familiarity with customer service software or tools
- Reliability and punctuality in meeting work commitments
- Ability to work effectively both independently and as part of a team
- Understanding of confidentiality and data protection principles
- Preferred: Prior customer service or client-facing experience in any industry
What we offer
Top Alliance is committed to supporting the development and wellbeing of our employees. We offer a range of benefits designed to enhance your professional and personal growth, including competitive remuneration, opportunities for skills development and training in accounting and taxation services, a supportive team environment where fresh talent is valued and mentored, and flexible working arrangements through our virtual process option. We believe in creating an inclusive workplace where all employees can thrive, and we are happy to discuss any adjustments or support you may require during the recruitment process or throughout your employment with us.
About us
Top Alliance is a professional services organisation specialising in accounting and taxation solutions. We are dedicated to providing our clients with high-quality, reliable services that support their financial and compliance needs. Our team is built on a foundation of professional expertise, integrity, and a commitment to client success. We pride ourselves on fostering a collaborative, supportive workplace culture where employees have the opportunity to develop their careers and make meaningful contributions to our clients' success. Top Alliance values innovation, professionalism, and continuous improvement, and we are committed to being an employer of choice in the professional services sector.