CSR- Customer Service Representative | Telco Account
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We are hiring a Customer Service Representative for a Telco Account to join our onsite team in Metro Manila. The successful candidate will handle customer inquiries, resolve telecommunications-related concerns, provide accurate information about services and billing, and assist customers through inbound and outbound calls. Applicants must have at least 3 months of call center experience, preferably in a telco account, good English communication skills (B2 level), and a willingness to work on shifting schedules. Earn up to ₱25,000 package
Qualifications
At least a high school graduate under the old curriculum or a senior high school graduate.
At least 3 months of call center experience; telco account experience is preferred.
Good English communication skills, preferably B2 level.
Strong customer service and problem-solving skills.
Ability to handle inbound and outbound calls professionally.
Willing to work onsite in Metro Manila.
Willing to work on shifting schedules, including weekends and holidays.
Can start as soon as possible.
Key Responsibilities
Handle inbound and outbound calls regarding telecommunications products and services.
Assist customers with billing inquiries, account concerns, and service-related issues.
Provide accurate information about plans, promotions, and service features.
Troubleshoot basic connectivity and service concerns.
Resolve customer complaints professionally and efficiently.
Document customer interactions and update account information accurately.
Escalate complex issues to the appropriate department when necessary.
Maintain service quality standards and achieve performance targets.