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We are seeking a motivated and detail-focused professional to join our team as an Online Listings & Customer Success Specialist. This remote role involves managing digital listings, assisting customers, and supporting daily operational processes to ensure efficiency and high service standards.
The ideal candidate is highly organised, enjoys working in a digital environment, and can effectively manage multiple responsibilities while working independently.
Responsibilities
- Manage and optimise online listings across various platforms
- Regularly review and update content to ensure accuracy and consistency
- Provide prompt and professional support to customers through email, chat, and messaging channels
- Follow up on enquiries and help resolve customer issues
- Track listing performance and recommend improvements where needed
- Maintain organised records and administrative documentation
- Assist with operational and coordination tasks as required
Candidate Requirements
- Intermediate to advanced level of English, both written and spoken
- Strong communication and interpersonal skills
- Excellent organisational abilities and attention to detail
- Ability to prioritise tasks and work independently
- Comfortable using online tools, software, and digital platforms
- Previous experience in customer service, administration, digital content, or marketing is beneficial but not essential
- Experience managing online listings is an advantage
Benefits
- Fully remote position
- Flexible schedule
- Competitive remuneration
- Long-term career opportunities
- Collaborative international teamOngoing learning and professional development
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