Account Specialist

Manages the assigned portfolio of Group Life Insurance accounts, including Essentials, MBTC campaigns, major broker, and complex/jumbo accounts. Oversees Employee Benefits (EB) account documentation, new business requirements screening, Enhanced Due Diligence (EDD) screening, underwriting transactions for special-handling accounts, billing and policy contract administration, AMLA requirements monitoring, and client reporting.

Duties & Responsibilities

Account Management

• Manage and oversee assigned in-force Group Life Insurance accounts, including Essentials, MBTC campaigns, major broker, and complex/jumbo accounts.

EB Documentation

• Maintain and oversee documentation requirements for all Employee Benefits accounts, ensuring completeness, accuracy, and proper record keeping.

New Business Requirements

• Screen and monitor new business requirements to ensure completeness and readiness for policy installation.

EDD / World-Check Screening

• Perform World-Check screening as part of Enhanced Due Diligence (EDD) requirements and ensure applicable compliance requirements are addressed.

Underwriting Administration

• Perform manual screening of individual underwriting applications for immediate processing and manage billing transactions for new business and assigned accounts (Selected Accounts).

Special-Handling UW Transactions

• Coordinate and process underwriting transactions requiring special handling, ensuring timely resolution and appropriate stakeholder coordination.

Billing Reconciliation

• Conduct client meetings for billing reconciliation through various communication channels and coordinate resolution of billing discrepancies.

New Business Installation

• Monitor incomplete minimum requirements for new business installation and coordinate completion prior to installation.

Initial Billing

• Coordinate and release initial billing for newly installed accounts in accordance with established procedures and service timelines.

BPO Administration

• Prepare and coordinate BPO requirements for new Group Accounts to support accurate and timely processing.

New Business Billing

• Coordinate new business installation and billing activities, ensuring accurate and timely processing.

Billing Release

• Print, review, and release billing documents for delivery in accordance with established billing procedures.

Policy Contract Preparation

• Prepare Group Policy Contracts for new business and renewal accounts, ensuring accuracy and completeness of required documentation.

Policy Contract Release

• Print and release Group Policy Contracts for delivery upon completion of required processing and approvals.

AMLA Compliance

• Monitor and follow up on AMLA requirements to ensure timely submission and compliance with applicable procedures.

Client Reporting

• Ensure compliance with clients’ monthly reporting requirements and agreed service commitments.

Queries & Reconciliation

• Handle client and stakeholder queries and reconciliation concerns through Jabber, Viber, and other approved communication channels.

Mailbox Management

• Manage three Outlook mailboxes, ensuring timely monitoring, proper routing, follow-up, and resolution of account-related requests.

Process Compliance

• Ensure account administration, underwriting, billing, documentation, and compliance activities are completed accurately and in accordance with company policies and established service standards.

Required Skills

• Excellent communication, customer service, organizational, analytical, and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel, with experience in insurance systems or portals an advantage.
• Must be detail-oriented, able to manage multiple accounts and deadlines, and capable of working independently and collaboratively.

Education & Experience

• Bachelor’s degree in a relevant field, with 2–3 years of experience in insurance, preferably Group Life Insurance or employee benefits.
• Strong knowledge of group insurance administration, billing, renewals, and underwriting requirements.