Lead System Administrator

Exceptional Windows Server Expertise for High-Performing International IT Operations

Technical leadership carries greater value when it's backed by the expertise to resolve critical issues firsthand. As a Lead System Administrator, you'll combine hands-on Windows Server administration, hardware and network troubleshooting, and SQL Server fundamentals with direct technical team leadership. You'll take ownership of escalations, guide technicians through complex resolutions, and support reliable IT operations for international businesses. With Emapta, pursue a long-term global career offering premium rewards, continuous development, and a Top 1% experience for Top 1% talent.

Job Overview

• Employment Type: Full-Time
• Shift: Night Shift, Weekends Off (subject to business needs)
• Work Setup: Onsite, Ortigas
• Salary: PHP 120,000 - PHP 150,000 (based on skills, experience, and expertise) + Sign-on Bonus

The Qualifications We Seek

• 3-5 years of hands-on server support, system administration, or IT operations experience, including Windows Server installation, setup, configuration, administration, upgrades, migrations, and troubleshooting in customer or production environments.
• At least 1 year of technical team leadership experience, including supervision, mentoring, coaching, performance monitoring, quality assurance, and knowledge sharing.
• Proven experience in server implementations, hardware replacements and upgrades, system migrations, and application troubleshooting, with the ability to independently resolve complex issues and serve as the first technical escalation point.
• Practical SQL Server expertise in installation, configuration, upgrades, database file management, and basic troubleshooting; Availability Groups, log shipping, or replication knowledge is advantageous.
• Strong knowledge of TCP/IP, DNS, DHCP, firewalls, networking, remote-access troubleshooting, and application server support.
• Experience managing incidents, ticket queues, SLAs, and escalations, using ticketing systems, remote-access tools, monitoring and diagnostic platforms, and Microsoft Teams; strong problem-solving, technical judgment, and security/data-handling awareness.
• Ability to manage high-volume support operations, extended computer- and phone-based work, and after-hours, weekend, or on-call requirements; remote team leadership, KPI tracking, and knowledge management are advantageous.
• High school diploma or equivalent; an IT or Computer Science degree is preferred. CompTIA A+, Network+, Microsoft, or ITIL certifications and exposure to Azure, AWS, PowerShell, RMM, enterprise monitoring, or ITSM are advantageous.

Your Daily Tasks

• Lead resolution of complex Windows Server, SQL Server, network, and application server issues
• Oversee server setup, configuration, patching, upgrades, replacements, migrations, and ongoing administration
• Manage daily support operations across ticket queues, workloads, schedules, staffing coverage, and service priorities
• Monitor SLAs, ticket aging, queue performance, and resolution targets to maintain service standards
• Own technical escalations through resolution and collaborate with internal teams, vendors, and senior technical resources
• Coach and develop technical team members through onboarding, mentoring, feedback, performance discussions, and goal setting
• Support staffing, scheduling, resource allocation, and coverage requirements
• Review technical cases and service interactions for accuracy, completeness, and quality
• Coordinate after-hours maintenance, migrations, technical activities, and critical incident support when required
• Identify recurring issues and process gaps to improve efficiency and accelerate resolutionMaintain runbooks, knowledge articles, technical documentation, and standard operating procedures
• Track and report team KPIs, SLA performance, operational trends, and service metrics
• Maintain compliance with HIPAA, PCI DSS, SOC 2, information security, privacy, access control, and data-handling requirements
• Use ticketing systems, monitoring platforms, communication tools, and remote-access solutions to support technical operations
• Competitive Salary Package
• Sign-On Bonus
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
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