WFH Japanese/English Bilingual Customer Support AI Trainer
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About the role
You will conduct unscripted, natural customer support conversations and role-play realistic scenarios to generate high-quality conversational data for AI training. You will simulate a wide range of inquiries, complaints, and interactions, maintaining natural flow and adapting tone to reflect real-world situations across extended phone-based sessions.
Key responsibilities
Conduct unscripted, natural customer support conversations in English and Japanese
Role-play realistic customer service scenarios to generate high-quality conversational data for AI training
Simulate a wide range of customer inquiries, complaints, and interactions to ensure comprehensive data coverage
Maintain natural conversational flow and authenticity across extended phone-based sessions
Adapt tone, style, and subject matter to reflect varied real-world customer support situations
About you
Fluency in English and conversational proficiency in Japanese
Prior experience in customer support or call center environments
Strong verbal communication skills with clear accent and pronunciation in both languages
Ability to improvise and sustain natural dialogue without relying on scripts
High level of reliability and consistency across assigned hours
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