Remote Cloud Support Engineer
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Managed.com, the parent of CloudBlue, is seeking a Technical Support Engineer to own customer-impacting incidents on our cloud-commerce platform. This remote-first role focuses on CloudBlue, supporting providers and end customers, with end-to-end ticket management and occasional phone escalations.
You will guide customers on best practices, troubleshoot issues, and collaborate with product teams to ensure timely resolutions, while maintaining SLAs and producing knowledge base content.