BPO - Ecommerce Customer Support Representative (Onsite Setup)
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We’re seeking a highly motivated and experienced customer service professional to handle inbound inquiries via phone, email, and chat. This is a contract remote role (40 hours/week), you must be based in California for time zone alignment.
Key Responsibilities
- Handle customer inquiries and support requests via phone, email, and live chat
- Assist customers with order questions, returns, product information, and general support
- Process and update orders in Shopify
- Communicate clearly and professionally in writing and over the phone
- Accurately complete tasks using Adobe Acrobat, Microsoft Office, and other systems
What We’re Looking For
- Minimum 3–4 years of customer service experience in a call center or similar setting
- Excellent verbal and written communication skills
- Strong computer literacy and ability to multitask across platforms
- Ideally, experience with tools like Shopify,Microsoft Office,Adobe Acrobat,email platforms, and other digital systems
- A friendly, problem-solving attitude and a self-starter mindset
- To ideally work PST hours initially as they ramp up and then move to CST
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